KutunaCo support

KutunaCo is made by one independent developer, and every message is read and answered by the developer. Many questions are already answered on the help page.

How do I contact support?

Write to support@kutuna.co. In the app, Settings › About › Send Feedback opens a draft in your e-mail app with the app's version and platform already in the subject.

What should I include in my message?

• the app version and your device (iPhone, iPad or Android phone, and the system version);
• what you did, what you expected and what happened instead;
• the exact text of any error message.

Never send your real passwords, your app PIN, your backup password or your backup file. Nobody, including the developer, needs them to help you, and the developer cannot open your box anyway.

How do I get a refund?

KutunaCo is a one-time purchase made through Apple or Google, and refunds follow their rules:

• App Store: go to reportaproblem.apple.com, sign in with your Apple Account, choose KutunaCo and select "Request a refund". Apple decides on the request.
• Google Play: within 48 hours of buying, request the refund from Google Play as described on Google Play's refund page. After that, write to support@kutuna.co with your Google Play order number (it starts with "GPA.").

Your statutory consumer rights are not affected. The details are in the terms of use.

How do I report a bug or a security issue?

Report a bug to support@kutuna.co with the details listed above. For a security issue, please follow the security model page; the contact is also listed in security.txt.

What if I lose my phone or forget my backup password?

KutunaCo has no server, so your box exists only on your phone and in the encrypted backups you made. With a backup and its password, you can restore everything on a new phone as described on the help page. Without them, nobody can recover your data, including the developer.